Reviews and Testimonials | Wendy Wu Tours

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Rating

Customer Review

Singapore to Tokyo - Outside Cabin - Cruise & Tour

Friday 16 Aug 2024

Overview Rating:

Our Service: Good

Telephoned to make an appointment and was asked to email the request. Email responded to next day offering a date one week later. This took us beyond the cut-off date for a special offer. They kindly offered to extend the offer to the day of our meeting. We had done some homework so were fairly well prepared. We were disappointed to find the advertised offer of upgrade to business class flights one-way did not include the tour we were interested in (confusing advertising!). Nevertheless Julia helped us to choose flights and arrange for an extra night's stay. Our meeting was helpful.

Our Response

Thank you for your feedback and for highlighting both the challenges and positive aspects of your experience. We're glad Julia could assist with your flights and extra night's stay. We appreciate your understanding and will look into clarifying our offers.

Do let us know if we can be of any further assistance.

Kind regards,
Jimmy, Wendy Wu Tours