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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

AROUND CAMBODIA

Monday 05 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Good

Service rating :

Tour guide was amazing. Very knowledgeable and couldn't do enough to help.

Product :

Good itinerary although some long drives on poor roads to see very little. Sihanoukville is a building site and lots of noise by the hotel so not the relaxing beautiful beach day expected although I appreciate Wendy wu have no control over this

Our Response

Thank you for your 5* review!
We are delighted that you had an amazing guide throughout your tour who was knowledgeable and made sure nothing was too much trouble! We hope you also enjoyed the tour and have made some wonderful memories. We hope you will book again with us in the future.

UK - CAMBODIA TAILOR-MADE

Monday 16 Feb 2015
Overview Rating:
Our Service: Good
Our Tour: Excellent

Service rating :

Was disappointed that there was not any excursions offered by local tour guides on behalf of Wendy Wu at each destination and had to arrange locally with 'others'
Very disappointed that we had no information on departure arrangements from Sihanoukville to Phnom Pen until we made phone calls (chargeable) to try and find out what was happening and arrange departure time. We did eventually receive a phone call at 2000Hrs the night before but if we had not already made arrangements and gone out at that time we still would have been unaware what was happening.
On three legs of our flights we were initally told that we were seated apart (even on 13 hour flight from Hong Kong) and we would have thought that as with other airlines/travel companies seating arrangements for a booking we would be seated together.

Product :

Very enjoyable, so glad we added extra days to each of our destinations so we could spend more time to explore and relax. Glad we stayed the whole time in Cambodia to understand the culture more and to get to know the people and history of the country.

Our Response

Thank you for your review and we regret any disappointment with some aspects of your tour. We have asked our ground handlers to investigate and we will be in touch directly once we have heard from them.

Kind regards,
Lorraine, Wendy Wu Tours