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Reviews

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Journey through Jordan

Thursday 23 Nov 2023
Overview Rating:
Our Tour: Good
The tour is amazing. Jordan is a fascinating country with a rich history and culture. Our guide was excellent. He looked after everyone and was very knowledgeable and friendly. The food was very good.
Most of the hotels were excellent. The exception was our ‘Deluxe’ tent at Sun City Camp in Wadi Rum. It was apparently and to say it was basic is an understatement. There was great chunks of plaster that had come off the walls in the bathroom. The furniture was extremely old and shabby with peeling veneer. There was no drinking water and we couldn’t use the wardrobe as large rattan chairs were in front of it and there was no room to move them to. The management is rude and unhelpful. We tried to get an upgrade or some sort of compensation but no upgrade was offer and our ‘compensation’ was a can of fizzy drink with dinner. I don’t drink the stuff.
One other complaint is that I had been told that our hotel in Petra would be within a5 minute walk from the site gates but was a 10 minute bus drive away. This may seem a bit petty but I had specifically enquired about the Petra hotel as my husband has some health issues so he doesn’t tolerate heat very well. I was advised that it wouldn’t be a problem because due to the proximity we could return to the hotel very quickly at anytime. As it turned out we had to wait 1.5 hours for all the party to return to the hotel

Journey through Jordan

Monday 07 Nov 2022
Overview Rating:
Our Tour: Good
A very good tour with an excellent tour guide, in a wonderful country only marked down due to the quality of some of the accommodation.
Our tour guide, Oria, was excellent; very knowledgeable she evidently enjoys her job, keeping us informed about our tour itinerary and entertained with the right amount of information. She also 'looked after' the group, for example attending to any specific dietary requirements.
Jordan itself is full of amazing locations with the highlights being Jerash, Petra and Wadi Rum. Other perhaps less well known places that are also worth visiting include Ajloun, The Citadel and Mount Nebo. Amman is a big and busy capital city, but you still feel safe there. The Dead Sea was the only disappointment, if you want to float in the Sea then simply visit a public beach and then drive on.
Unfortunately Jordan seems to have its own hotel ratings system; 4 and 5 star hotels there would be 3 and 4 stars (at best) anywhere else in the World. Two out of the four hotels were not of the necessary & expected quality.
Overall Jordan is full of history and definitely worth visiting.

Our Response

Thankyou for taking the time to submit your review; it is so helpful to us in continually reviewing and improving our tours. We're thrilled to hear you had a great time and will also pass your gratitude onto Oria. Many thanks, the Wendy Wu Tours team

Journey Through Jordan

Monday 16 May 2022
Overview Rating:
Our Tour: Good
Jordan itself was marvellous. Loved the scenery, the people, and the food. But….the first day was too full on and we were all exhausted. Plus the fact we didn’t get to our hotel rooms till well after 2.00 a.m. on arrival which meant at least 3.00 am before settling down and we had to be up and breakfasted and ready to go by 9.00 am. And then a long day acclimatising to walking long distances. The activities organised for baking, calligraphy, and ‘ni’ making/ playing excessive. Surely a more sensible pastime could have been thought of if the time has to be filled up with anything after such a long day. Petra was quite remarkable and well worth the trip alone. Personally I could have done with another day in the Wadi Rum. The camp site was excellent. The first hotel in Amman was OK but noisy during the night being on the main road. And the last hotel at the Dead Sea very tired and I had great difficulty getting into my room with the card/key and had to twice get reception to sort my problem out including a visit from the handyman to no avail. As regards to our ‘chaperone’ from the Company who much enjoyed herself perhaps she should have been initiated into the local dress code; scrappy tops in a Muslim country are not appropriate. I felt she should have been of more assistance to our very excellent guide to whom I give 5 star rating. It was evident that she had not received any job description/responsibility guidance. The driver of the bus was superb and deserves a 5 star rating too.

Egypt and Jordan Adventure

Sunday 15 May 2022
Overview Rating:
Our Tour: Excellent
As usual I felt thoroughly looked after by the Wendy Wu tour guides. Sam greeted us at the airport and breezed us through the security checks. Amany, our Egyptologist guide was incredibly knowledgeable and enthusiastic about every remarkable jaw dropping site we went to. The cruise ship was amazing and very relaxing in between our trips to the temples, I really didn't want to leave that part of the tour. All the staff were very welcoming and friendly on the cruise and the food was superb.

I was sad to say goodbye to our two lovely Egyptian guides when we flew in to Jordan but the very enthusiastic Oria took over as our Jordanian guide. It was interesting to see and learn about the Jordanian sites and culture of which I knew very little. The site of Petra was the main attraction in the country and covered a much larger area than I had expected. Our final destination relaxing at the Dead Sea was the perfect ending to a full scheduled holiday.

Our Response

Hello Fiona,

Thank you so much for your kind review, we're absolutely delighted to hear that you had a wonderful time on your Egypt and Jordan tour! As always, we are so happy to hear fantastic reviews about our guides - they really are superb, and we will make sure your feedback is also passed on to them. It sounds like you had a tremendous time and it was a pleasure having you on tour with us.

Thank you again, and we hope to see you on another Wendy Wu Tour very soon.

Kind regards,
Wendy Wu Tours