Reviews and Testimonials | Wendy Wu Tours

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Rating

Customer Review

Japan & the Scenic South

Monday 23 Oct 2023

Overview Rating:

Our Tour: Excellent

This tour is superb. The pace is very easy, so suitable for slower walkers! The food is very varied, a few western cuisine meals but more Japanese ( local) meals, a lot of variety. I love Japanese food, so was very happy. Visiting Kyushu ( the southern island) is a rare destination on most Japanese tours and indeed we did not see any foreign tourist there. When we crossed to Hiroshima and headed to Kyoto and Tokyo, we saw other foreign tourist groups. The sights are both inspiring and even awesome and I would highly recommend this tour.

Journey through Japan

Thursday 12 Oct 2023

Overview Rating:

Our Tour: Excellent

We had been planning to travel on this tour since 2020 & eventually made it this year.
The wait was certainly worth it & all the places visited and sightseeing opportunities we experienced exceeded our expectations.
Michiko, our guide was brilliant, very knowledgeable and had a wonderful sense of humour.
The whole tour was well paced throughout but we would have liked an extra night in Kyoto making the tour 15 days as opposed to 14.

Japan Uncovered

Friday 21 Apr 2023

Overview Rating:

Our Tour: Excellent

My husband and I thought this was one of the best holidays we have ever had. It was very well organized with us seeing the cherrry blossoms, riding the bullet train, seeing the macaque monkeys, Mount Fuji and making paper. We saw all three capital cities - Nara, Kyoto and Tokyo and learned all about the history. We even learned a little Japanese - all thanks to the excellent guide we had. We enjoyed the Japanese food and it suited my stomach, even though at times I was not sure what I was eating! I loved the heated toilet seats. Can't say I was very keen on matcha tea.

ESSENTIAL JAPAN (JEWELS OF JAPAN)

Sunday 21 May 2017

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

The tour in Japan was fantastic, everything was well organised and the sites are just amazing.
The service beforehand was ok, a bit frustrating at times to wait for Wendy Wu to find the cheapest flight!

Product :

The tour was fantastic, probably one of the best tours I have done so far (and I do travel a lot). All the activities, hotels , the full 100% cherry blossoms in Kyoto and Himeji castle, Fuji in the sun and in clouds, the charming Maiko, the variety of food, the group who made me laugh all the time, and the lovely Akiko, our guide were wonderful.

ESSENTIAL JAPAN (JEWELS OF JAPAN)

Monday 16 May 2016

Overview Rating:

Our Service: Excellent

Our Tour: Good

Service rating :

All good -Director very attentive
transport spot on
itinerary spot on

Product :

Food O.K but a littke repetitive for us,but am aware that others were very satisfied
hotel in Kyoto could have been more central as we did not feel we had time to access it on the last day before p.m departure

Our Response

Welcome back from your recent trip to Japan and thank you for your comments.

Food cannot always be to everyone's tastes but we have taken your comments into consideration. We have also take on board your point about the location of your Kyoto hotel. In order to continually monitor and improve our tours, constructive feedback like this is valuable to us.

However we are glad to hear that overall you enjoyed your tour, and that the transport and itinerary ran smoothly. We are also pleased that your national escort was attentive to your needs. We hope that you saw everything you wanted to of Japan and that you will remember your trip fondly.

Kind regards,
Melissa