Reviews and Testimonials | Wendy Wu Tours

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Rating

Customer Review

Japan Uncovered - HN

Thursday 23 Jan 2025

Overview Rating:

Our Service: Excellent

Detailed, informative & friendly!

Japan Uncovered - HN

Wednesday 22 Jan 2025

Overview Rating:

Our Service: Excellent

Efficient, very friendly and helpful. Answered all of our questions

Japan Uncovered - HN

Saturday 18 Jan 2025

Overview Rating:

Our Service: Excellent

We went to the Manchester Destinations travel show having firstly attended an online webinar and got to meet Wendy Wu doing a talk, soooo much energy😎. The staff at the show were brilliant and Andy looked after us so well tailoring the flights and add-ons we wanted booking us a holiday of a lifetime to Japan then Hong Kong.

Japan Uncovered - HN

Friday 17 Jan 2025

Overview Rating:

Our Service: Excellent

Contacted them and placed order by phone.
Very informative and helpful

Japan Uncovered - HN

Thursday 09 Jan 2025

Overview Rating:

Our Service: Excellent

Excellent customer service.
Made booking my tour so simple.
Can't recommend Wendy Wu highly enough.

Japan Uncovered

Saturday 04 Jan 2025

Overview Rating:

Our Service: Excellent

Cheryl was so helpful answering all our questions, finding best flights etc.
It mad booking so easy

Japan Uncovered - HN

Saturday 30 Nov 2024

Overview Rating:

Our Service: Excellent

Our holiday inquiry was dealt with professionally from start to finish with the manager stepping in to provide assistance when the two girls were out of office. The manager was also helpful in providing additional discounts to both our tour price and airfares

Japan Uncovered

Friday 01 Nov 2024

Overview Rating:

Our Service: Excellent

Very helpful person on phone. Answered all my questions and sorted out the best business class offer. Very satisfied..

Japan Uncovered

Saturday 26 Oct 2024

Overview Rating:

Our Service: Excellent

Good information on the internet about the holiday we booked.
It was easy to book

Japan Uncovered - HN

Thursday 03 Oct 2024

Overview Rating:

Our Service: Excellent

Very helpful and knowledgeable. Air fare situation explained well and what the tour included. Also changed the date of departure to two days later for me without any problem

Japan Uncovered - HN

Thursday 26 Sep 2024

Overview Rating:

Our Service: Excellent

Attended the Wendy Wu presentation at Bristol Golf Club on the 25 Sept. The presentation provided by Glen was excellent and hugely informative. Refreshments available if required and the location was great. Beau, who facilitated our Japan booking was very knowledgeable, friendly and helpful. A thoroughly enjoyable and seamless experience!
Thank you

Japan Uncovered - HN

Tuesday 03 Sep 2024

Overview Rating:

Our Service: Excellent

So far, my experience is limited to the 'Booking' experience and that was excellent

I had phoned only to collect some information as there was also a tour elsewhere that I was interested in. But the friendliness and the responsiveness of the consultant to my specific requests convinced me to book straight away

Our Response

Thank you so much for your kind words and for sharing your booking experience. We're thrilled to hear that Stephen's friendliness and responsiveness made such a great impression and convinced you to book with us.

We’re confident your tour will be just as excellent, and we can’t wait to hear about it once you've had the full experience. If you need anything else leading up to your trip, please don't hesitate to contact us. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Wednesday 14 Aug 2024

Overview Rating:

Our Service: Excellent

I contacted customer service and received a call back within the hour. Issue resolved and holiday booked.

Our Response

We’re delighted to hear that we were able to get back to you quickly and resolve your issue. It’s wonderful to know your holiday is now booked. If you need any further assistance or have any questions, please feel free to contact us. Have a fantastic trip!

Japan Uncovered

Tuesday 13 Aug 2024

Overview Rating:

Our Service: Good

Very courteous and polite. Answered all my questions over several phone calls- was told about special offer immediately

Our Response

Thank you for your kind words. We’re pleased to hear that you found our service courteous and polite, and that all your questions were answered thoroughly. It’s great to know that you were informed about our special offer promptly. If you need any further assistance, please don’t hesitate to get in touch. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Tuesday 30 Jul 2024

Overview Rating:

Our Service: Excellent

Attended one of Wendy Wu's Community Roadshows where in addition to the presentation we booked a consultation. All our questions were answered and a few days later we booked a holiday to Japan. Being able to contact the same consultant the booking experience was very smooth and we now look forward to an amazing experience in 2025.