Reviews and Testimonials | Wendy Wu Tours

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Rating

Customer Review

Off-Beat Japan

Tuesday 19 Nov 2024

Overview Rating:

Our Service: Excellent

Very helpful and checked around to find best flights. Changed name to correct one immediately when informed it was incorrect.

Japan Uncovered

Friday 01 Nov 2024

Overview Rating:

Our Service: Excellent

Very helpful person on phone. Answered all my questions and sorted out the best business class offer. Very satisfied..

Japan Uncovered

Saturday 26 Oct 2024

Overview Rating:

Our Service: Excellent

Good information on the internet about the holiday we booked.
It was easy to book

Ancient Empires of China & Japan

Friday 18 Oct 2024

Overview Rating:

Our Service: Excellent

Friendly, prompt replies, all queries answered quickly and efficiently.

Jewels of Japan

Monday 14 Oct 2024

Overview Rating:

Our Service: Excellent

Booked online - super easy as all well explained

China by Land, Japan by Sea - Balcony Cabin - Cruise & Tour

Wednesday 09 Oct 2024

Overview Rating:

Our Service: Good

Went to their 1st event in Wales.

Found it very interesting and we booked a holiday with a small discount for attending the event.

Had a very informative consultant so it was a very pleasant experience

So far so good , just hope the holiday lives up to the wonderful experience they were selling!

Japan Uncovered - HN

Thursday 03 Oct 2024

Overview Rating:

Our Service: Excellent

Very helpful and knowledgeable. Air fare situation explained well and what the tour included. Also changed the date of departure to two days later for me without any problem

China by Land, Japan by Sea - Balcony Cabin - Cruise & Tour

Saturday 28 Sep 2024

Overview Rating:

Our Service: Good

Very precise and knowledgeable keith Norman was very helpful.

Journey through Japan

Saturday 28 Sep 2024

Overview Rating:

Our Service: Excellent

Very simple website to use with a lot of detail. The downloaded information for each tour is very detailed and useful. Looking forward to our trip to Japan.

Japan by Rail - HN

Friday 27 Sep 2024

Overview Rating:

Our Service: Excellent

I attended a Wendy Wu roadshow in Bristol this week. It was well organised and the presentation was interesting and comfortable. Afterwards, we were able to speak with members of the team in an unhurried environment. They were very accommodating.

Japan Uncovered - HN

Thursday 26 Sep 2024

Overview Rating:

Our Service: Excellent

Attended the Wendy Wu presentation at Bristol Golf Club on the 25 Sept. The presentation provided by Glen was excellent and hugely informative. Refreshments available if required and the location was great. Beau, who facilitated our Japan booking was very knowledgeable, friendly and helpful. A thoroughly enjoyable and seamless experience!
Thank you

Japan by Rail

Thursday 26 Sep 2024

Overview Rating:

Our Service: Excellent

Helpful staff, we decided to book

Journey through Japan

Thursday 12 Sep 2024

Overview Rating:

Our Service: Excellent

WE've only got as far as completing the booking but, throughout, Beau has been excellent. Not only preofessional, but also a pleasure to communicate with. Thank you.

Japan Uncovered - HN

Tuesday 03 Sep 2024

Overview Rating:

Our Service: Excellent

So far, my experience is limited to the 'Booking' experience and that was excellent

I had phoned only to collect some information as there was also a tour elsewhere that I was interested in. But the friendliness and the responsiveness of the consultant to my specific requests convinced me to book straight away

Our Response

Thank you so much for your kind words and for sharing your booking experience. We're thrilled to hear that Stephen's friendliness and responsiveness made such a great impression and convinced you to book with us.

We’re confident your tour will be just as excellent, and we can’t wait to hear about it once you've had the full experience. If you need anything else leading up to your trip, please don't hesitate to contact us. Kind regards, Jimmy, Wendy Wu Tours.

Jewels of Japan - HN

Saturday 24 Aug 2024

Overview Rating:

Our Service: Excellent

Everything has always been perfect. We are well looked after. They offer a great selection of tours to suit all requirements. All meals, at well sourced places, are included. Great internal guides. Couldn't ask for more.
We have been on three tours so far and have just booked our fourth.

Our Response

Thank you for your wonderful review! We're thrilled to hear that you've enjoyed your tours with us and appreciate your continued trust. It's great to know that our meals, guides, and tour options have met your expectations.
Do let us know if we can be of any further assistance.
Kind regards,
Jimmy, Wendy Wu Tours