Reviews and Testimonials | Wendy Wu Tours

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Rating

Customer Review

Best of Japan - IJ

Friday 25 Apr 2025

Overview Rating:

Our Service: Good

I've not been on my trip yet so this is a bit early to give a review but I found the website easy to use and it had all the details I wanted to see: the temperature, the rainfall and full details of the trips and how it works. I've paid the deposit and had an acknowledgement sent to be straight away. It is ATOL protected, so I feel like I'm in safe hands.

I'm really looking forward to my trip in November.

Japan Uncovered

Wednesday 09 Apr 2025

Overview Rating:

Our Service: Excellent

The lady picked up the phone straight away and guided me through the options available. It was so much easier than booking online.
She was friendly and helpful, everything I would wish for.
Wendy Wu, keep using real people to speak to. It’s a rare treat these days and much more likely to end up with a booking.

Jewels of Japan - HN

Sunday 30 Mar 2025

Overview Rating:

Our Service: Excellent

Excellent customer service. I can’t wait for my trip. 364 days to go…..!!! 🎉🇯🇵

Japan Uncovered

Saturday 29 Mar 2025

Overview Rating:

Our Service: Excellent

Lovely lady. Excellent advice. Obviously knowledgable. Very efficient. A totally positive experience.

Japan Uncovered

Thursday 27 Mar 2025

Overview Rating:

Our Service: Excellent

Efficient, courteous and did what was expected. Easy to book and address any specific requirements.

As good as they’ve been as we’ve previously travelled with them.

Japan Uncovered - HN

Tuesday 25 Mar 2025

Overview Rating:

Our Service: Excellent

Very professional and helpful. Answered all my questions and informed me of all the options available for my trip.

China by Land, Japan by Sea - Balcony Cabin - Cruise & Tour

Saturday 22 Mar 2025

Overview Rating:

Our Service: Excellent

Excellent immediate response talked me through options and ensured that my arrangements were the same as some one else already booked on the tour

Japan Uncovered

Saturday 15 Mar 2025

Overview Rating:

Our Service: Excellent

Keith the representative we chatted with was very knowledgeable and friendly. Japan was a destination on our bucket list and he took us through the most appropriate trip for us. We are so excited to see and experience everything on the extensive itinerary . The free 2 night stay in Singapore on the return journey was an incerdible bonus.

Japan Uncovered - HN

Friday 14 Mar 2025

Overview Rating:

Our Service: Excellent

We attended a presentation given by Wendy Wu staff. It was delivered really well giving us good insights to some of their tours...China, Cambodia and Vietnam, Japan and India. Refreshments were available on the day throughout the session. We booked our holiday the same day with Matt Mears who was fabulous and he went the extra mile for us. Cannot wait to visit Japan. Brochures for all their tours were available on the day. Really enjoyed the experience.

Off-Beat Japan

Friday 14 Mar 2025

Overview Rating:

Our Service: Excellent

Very prompt reply to my enquiry. Alexia was offered me many options, and I was thrilled to discover she could organise my trip from Dublin return. I had thought I'd have to organise the Ireland to London on my own. Great bonus!
Also got to avail of the reduction in the Single Supplement.

Japan Uncovered

Thursday 06 Mar 2025

Overview Rating:

Our Service: Excellent

I sent an email enquiry early yesterday morning. By 6pm we had our trip to Japan confirmed. We dealt with a wonderful professional consultant, Alexia Christou who sourced the trip and the flight upgrades within a few hours. She was so pleasant to deal with, the process could not have been easier.

Our Response

Thanks so much for your lovely review, Alexia, will be delighted to hear your comments. Enjoy Japan!

Discover Japan - HN

Saturday 01 Mar 2025

Overview Rating:

Our Service: Excellent

Fantastic. So easy to book and information given was clear and easy to understand. Steve was very helpful

Ancient Empires of China & Japan

Saturday 01 Mar 2025

Overview Rating:

Our Service: Excellent

We have only just booked trip for 2026 so our experience is limited to them sending an email

Japan Uncovered - HN

Saturday 01 Mar 2025

Overview Rating:

Our Service: Excellent

Julia was very helpful, really talked me through the holiday and helped me choose

Discover Japan - HN

Wednesday 26 Feb 2025

Overview Rating:

Our Service: Excellent

Very efficient and friendly response to telephone enquiries and subsequent email follow up.